LaserAge Guidelines

LaserAge accepts etransfers, cheques, MasterCard and Visa. 

Invoices are issued once delivery is confirmed.  If there are any questions or issues with delivery, contact LaserAge within 48 business hours of receving your invoice.  Otherwise, we consider the items delivered. 

Credit card options are available to encourage payment before due.  A 3% service charge will be added to the invoice if the invoice is paid by credit card and the invoice is overdue.   

New customers and non-commercial orders are required to provide payment upfront or a valid credit card prior to delivery.

For customers with credit terms, we will also accept cheques.

Note: NSF cheques are subject to a $25 service charge.

All our sales are considered final, except in the conditions outlined below.  As such ALL CREDITS are on account.  We do not issue refunds.  Credits can be applied to future orders.

(These guidelines do not apply to our MPS contracts)

Free Shipping on most Supplies/Part orders over $150. Supplies/Parts order under $150 are subject to a delivery charge of $8.50 (effective April 15, 2013).

Equipment and special orders are subject to delivery fees and will be included in the quote.

In stock product is usually ordered direct from the supplier the same day.  Once an item is shipped, delivery will vary depending on the supplier, shipper and the delivery address. We do our best to work with suppliers so you receive your order within 48-72 hours.

If an item is back ordered or delivery is delayed, we will notify you as soon as possible.

For transactional orders, we only ship to locations within Canada.

(These guidelines do not apply to our MPS contracts)

Our Service fees are based on a one-hour minium for laser printers.  For all ink based printers and large format machines, our miniums are two hours.

Travel fees may be charged, we will advise of any travel fees at the time of quote.

Service recalls:  if your service ticket is completed and you continue to experience the same issue, contact us within 5 business days of the service call.  A recall after 5 business days will be assumed to be a new and chargeable printer ticket.

Warranties and returns on parts:

• all warranties are void if not installed by a LaserAge authorized technician.
• Warranties on LaserAge installed fusers and other major parts are based on the supplier return guidelines and are determined on a case by case basis.  Please note:  the PART is under warranty, not the service.  If the part has to be replaced, labour to replace the part will still be charged.
• Miscellaneous parts (IE. rollers, sep pads, etc.) are final sale.
• Unopened/unused fuser and maintenance kits may be returned within 30 days with a 25% restocking fee.  Returns are shipped back at customers’ expense.

You are our business so we offer you one of the best return guidelines in the industry while being fair to everyone.

LaserAge offers three types of toner cartridges.  The purchase and return guidelines for each are as follows:  

OEM: Orginal Equipment Manufactured.  These are brand-name toner.  

• 30-day returns on unused and unopened items, however, are subject to manufacturer guidelines.    We are happy to investigate and advise on returns on a case-by-case basis. 
• Returns are shipped back at the customers’ expense, and a 25% restocking fee is applied.

OEM – Defective

• Call us and we will work with you and the OEM supplier.  OEM suppliers usually only provide 90-day returns, but we are happy to see what we can do.   

Re-manufactured Toner Cartridges:  Re-manufactured toner cartridges sold by LaserAge are built to the most stringent quality control standards in the industry today.  These cartridges are rebuilt from the OEM and used parts replaced.

• 90-day return on unopened, unused toner cartridges.
• Suppliers no longer accept returns on unused but opened toner cartridges.
• Returns are shipped back at customers’ expense, and a 25% restocking fee is applied.  

Re-manufactured toner cartridges – defective

• Toner Cartridges not performing as expected have a 12-month return from the purchase date provided the toner is stored under proper conditions.  Wear and usage will be taken into consideration when calculating credits.
• We will ship a replacement cartridge which will be billed to the customer.  A credit will be provided once the toner is returned and inspected.   

New Compatible Toner Cartridges: Are toner cartridges replicated from scratch and are SIMILAR to a no-name brand of toner.  

• 90-day return on unused and unopened items. 
• Suppliers no longer accept returns on unused but opened toner cartridges.
• Returns are shipped back at the customers’ expense and a 25% restocking fee is applied.  

New Compatible Toner Cartridges – defective

• Toner cartridges not performing as expected have a 90-day return from the purchase date provided the toner is stored under proper conditions.  Wear and usage will be taken into consideration when calculating credits.   
• We will ship a replacement cartridge which will be billed to the customer.  A credit will be provided once the toner is returned and inspected.   

Note:  Estimated print yields are not a guarantee of minimum life and are not covered under our guideline, but are provided to assist in supplies planning. Many factors, such as print coverage per page, paper type and size, model type, and environmental conditions, can affect supply life.

All guidelines are subject to change at any time.